Tuesday, September 22, 2009

The Janome Curse

That's right, now my machine has what we now refer to as the Janome curse. Anne from our Lakeside Ladies group was the first with a problem with a brand new machine. She hasn't been sewing on it since it was "fixed" as she had very serious shoulder surgery. Next was Pat, first in March and now again with her jumping and catching material in bobbib area, now mine again. I took it in the beginning of Augusy, it just stopped sewing although electric was definately on. The dealer told me it was the area across top of machine, as take up wheel wouldn't move. Service took machine and reported back problem was because I never had that part of machine serviced duh!!! no one told me about that. She said they were very kind and put in a new piece. August 2nd to yesterday Sept 22nd, exactly 49 days and I can't use it again. I personally think they must get seconds or else Janome just stinks, I am so frustrated at this point. Lucky for me Pat also has an older singer to lend me. It seems the older machines are more reliable. Our machines weren't cheap either, Pat's computerized model was about 1,100.00 and mine was about 600.00

9 comments:

  1. More modern computerized sewing machines remind me of cars that all now have computers, thus more things are there to go wrong. A good mechanic used to be able to fix anything, but not so much anymore with electronics imbedded into everything. I hope Janome gives you and Pat both the customer service you deserve!

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  2. Ladies of Lakeside Unite! You all have a great case and should have some clout together. I'm so sorry for you all. It's like withdrawal when you can't sew.

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  3. Oh I am sewing, on Pats old 25 year old singer, it works

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  4. Oh, I am sorry Kaye....am I ever glad I went with this Pfaff. So do you want us to write for you?

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  5. thanks, but not yet. I want to see what happens tomorrow

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  6. oH my, I hope everything works out well for BOTH of you.

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  7. Oh boy hope your not dealing with the same store as Pat! That in it self should tell the Janome CEO that, that dealer stinks in customer service!

    Hope you both get the problem resolved!

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  8. Kaye....if you don't get satisfaction and a decent attitude at the dealer (the SAME one I have to use...no other choice here), let Janome know and if they hear the name of THAT dealer twice in such a short time, they may decide they better get involved!!!

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