Wednesday, September 9, 2009
Ride with Pat
Took the ride this morning with Pat, I went mainly for moral support. The Janome dealer is very knowlegable but does a lot of double talking. I did not expect her to say to Pat the things she did. Pat was such a Lady, kept her cool and got her point across. The dealer acted like Pat didn't know what she was doing. She would say something and then the next sentence contradict herself. She implied that the machine was replaced once and there was nothing wrong with it. Thats a crock, as no one replaces something that expensive for no reason. Too bad Pat doesn't have the serial number of the first machine as the dealer said its for sale at the other store. Now both Pat and I are leary she is being truthful as the second machine didn't come in a sealed box. Its also strange that the problem happened the first time when the machine was 6 mos old and now 6 months later the 2nd machine is doing the same thing. Doesn't sound kosher to me. I think its now time we go over the dealers head and go to the head of Janome. What do you think?
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I totally agree... I don't trust that dealer either. Was the person you talked to the store owner? If not I would call him/her also and voice my opinion - especially how Pat was not shown respect.
ReplyDeleteAmen.......
ReplyDeleteI think you are soooo right. It was so wonderful that she had you to go with her....what a great friend.
ReplyDeleteYes..Kaye is a VERY good friend. The person who sold me the machine and has dealt with me (and is ALSO a repair person) is the daughter of the store owner...and is his "right hand man", so to speak....so no use complaining to the store owner, sadly. *sigh*
ReplyDeleteYes, I'd go right to the Heads of Janome. No more fooling around with the Janome Dealer who obviously isn't there to help Pat with the problem. It's all about customer service. Right? Right!!!
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